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System Support Representative - Afghanistan

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Jacobs is one of the worlds largest and most diverse providers of full-spectrum technical, professional and construction services for industrial, commercial and government organizations globally. The company employs over 74,000 people and operates in more than 40 countries around the world. Jacobs provides support for mission planning systems to Air National Guard units throughout the United States. This includes maintaining the integrity of weapons' system certified Mission Planning Environment software, configuration management, and technical support/troubleshooting.  Jacobs is seeking a full time System Support Representative. The successful candidate will provide technical support, assistance, and maintain hardware/software configuration for Patriot Excalibur and/or related systems. Under certain circumstances, may be required to deploy with assigned units during peacetime and during armed hostilities in theater operations outside of the United States.  This position is located in Kandahar, Afghanistan.Duties & Responsibilities: Work scope may include any/all of the following duties:Support  primary and secondary customers and may be required to support  a multi-state region by performing  updates, upgrades, maintenance, and disposition of hardware/software.  Analyze  software, hardware, and system malfunctions, and implement corrective  actions.  Deliver  technical briefings for users of mission planning systems, software, and  data (including classified and unclassified source data) as required.  Support unit  needs during exercises, daily training, deployments, and real-world  contingencies.  Provide SSR  support/expertise as requested by the Mission Planning Systems Support Facility.  *This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities.  Education Desired/Required:Typically has a BS degree in a computer or system science discipline from an accredited college or university and at least one (1) year of progressive, relevant experience or any equivalent combination of education, experience, training, and certifications.  A Technical School Certification related to computer systems or the equivalent military training may be substituted for the degree.****Requires a TS/SCI clearance at hire****Experience Required:  Understanding  of mission planning concepts and aircraft performance factors is required;  crew experience is highly desired.  Understanding  of airspace, airports, airways, and navigation aids.  Understanding  of and ability to analyze/troubleshoot hardware, software, and Windows  operating systems.  Knowledge of  networking hardware/software over classified and unclassified government  networks.  Understand  mission planning system functions and external interfaces to include setup  and teardown procedures.  Operational aircrew experience is desirable.  Training & Certifications:  Must have DoD 8570 IAT Level 2 (Security or equivalent) by deployment date.   Optional:    A   Network   Systems  Security Certified Practitioner (SSCP)  Microsoft  Certified Desktop Support Technician (MCDST)  Microsoft  Certified Systems Administrator (MCSA)  Microsoft  Certified Systems Engineer (MCSE)   Guidelines (level of supervision required to perform):  Must be able to work independently but within the framework established by the supervisor and/or customer.Complexity of tasks/responsibilities:    Must be able  to identify and analyze important factors and conditions in order to  recognize and apply an understanding of interrelationships, and anticipate  customer need.  Must decide  course of action based on analyses of the subjects and issues related to  the assignments and select the appropriate course of action from  acceptable alternatives.  Must be able  to work independently and with minimal to no supervision Positions supervised:    None U.S. CITIZENSHIP REQUIRED. Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.   Essential Functions   Physical Requirements: Light- Work usually requires standing or walking to a significant degree. Exerts up to 20 lbs. of force occasionally or up to 10 lbs. of    force frequently to move objects.    Work Environment: Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management. Must be able to work independently and with minimal supervision.   Equipment and Machines: Standard office equipment and machines, computer workstation.    Attendance: With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential. Must be able to work within the shift hours of 6:00 a.m. and 6:00 p.m. May be required to work outside of normal shift hours when required for mission support.   Other Essential Functions: Some travel may be required.  The Jacobs System Lifecycle Group (SLG) enables the success of Department of Defense (DOD) and other Governmental organizations by providing unmatched systems life-cycle solutions. As a partner to our clients, we focus on innovative and cutting edge solutions that drive value. We take pride in sustaining a strong culture by remaining true to our three Core Values: We are a Relationship-based; Growth is an Imperative, and People Are Our Greatest Asset. Jacobs offers a partnership in which you can grow personally and professionally with the advantages of strong leadership, competitive compensation and rewarding career paths. Come join the team whose work is destined to have a long-range effect on future generations.    cjpostAbout Jacobs Jacobs leads the global professional services sector delivering solutions for a more connected, sustainable world. With $15.0 billion in combined revenue and a talent force more than 77,000 strong, Jacobs provides a full spectrum of services including scientific, technical, professional, construction- and program-management for business, industrial, commercial, government and infrastructure sectors. For more information, visit
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